Rates
Affordable hourly rates with no hidden fees
Diagnostic Fee
$155 for Drop-Offs
$205 for Service Calls
Covers estimate & first hour of labor on all services!
General Labor Rate
$155/hour Bench Fee (computer Repairs)
$175/hour for Helpdesk
$205/hour for Service Calls
* For service calls and on-site consultations, travel time from our offices will be billed at our general labor rate of $205/hour.
Emergency Rate
$450/hour
Unplanned service outside of business hours, incidents where we must alter the schedule for a non-managed customer.
Planned scheduled projects on nights and weekends will not be billed at the emergency rate. Managed clients will not be charged this rate.
Contractor Rate
$350/hour
When we work on another’s behalf.
We’re Different
Upon discovery of a nasty virus, many repair techs or corporate IT staff immediately resort to reformatting your hard drive. We fix the problem so you can keep all your data. When the other guys see a laptop fail to turn on, they are often quick to blame the motherboard (or on Macs, logic board), which is usually the most expensive component in a system. We diagnose the problem and fix it. The other guys charge flat fees for repairs and ding you with hidden charges later when other problems pop up. We charge a low, hourly rate for all services with no hidden fees.
Billing Policy
We appreciate your business! Cash, checks, and all major credit cards are accepted. Payment is due upon completion of a service.
Clients on managed contracts are billed monthly per their agreement, which will vary by size and industry vertical. Some other clients may need to be billed for a service (or have a third party billed) instead of paying immediately upon completion. This requires a valid backup credit card under all circumstances, which may be authorized up to the transaction balance until payment by cash or check is received. Once 30 days passes from date of the invoice with no other payment, the credit card is charged.
For more information, please see our Terms & Conditions.
